1. Introduction
At Apna Smart Gate, protecting your privacy is one of our highest priorities. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, CRM, Resident App, and Guard App.
Legal
Privacy Policy
How Apna Smart Gate collects, uses, protects, and respects your information.
Last Updated: July 15, 2026
2. Information We Collect
We may collect Personal Information such as Full Name, Mobile Number, Email Address, Society Name, Flat Number, Profile Photo. We may also collect Visitor Information such as Visitor Name, Mobile Number, Photo, Vehicle Details, Visit Purpose, and Entry & Exit Time. We may collect Device Information such as Device Model, Operating System, IP Address, Device ID, and Browser Information. With permission, we may collect Location Information to improve security and access management.
3. How We Use Information
We use collected information to provide society management services, authenticate users, verify visitors, process maintenance payments, send notifications, improve application performance, prevent fraud, and enhance security.
4. Push Notifications
We use Firebase Cloud Messaging (FCM) and Apple Push Notification Service (APNs) to deliver visitor alerts, SOS notifications, maintenance reminders, complaint updates, security announcements, and society notices. You may disable notifications through your device settings.
5. Cookies
Our website uses cookies to remember preferences, improve performance, analyze traffic, and enhance user experience. Users can disable cookies through browser settings.
6. Data Security
We implement industry-standard security measures including SSL Encryption, Secure Authentication, Database Encryption, Access Controls, Firewall Protection, and Regular Security Monitoring. While we strive to protect your data, no internet transmission is completely secure.
7. Data Sharing
We do not sell your personal information. Information may only be shared with society administrators, authorized committee members, security guards, payment providers, and government authorities when legally required.
8. Data Retention
We retain personal information only as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce agreements.
9. Children's Privacy
Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children.
10. Your Rights
You have the right to access your information, update your profile, correct inaccurate information, request account deletion, request data export, and withdraw consent where applicable. Requests may be submitted through our support team.
11. Third-Party Services
Our platform may use trusted third-party providers for payment processing, push notifications, SMS services, email delivery, analytics, and cloud hosting. These providers maintain their own privacy policies.
12. Account Deletion
Users may request account deletion by contacting our support team or using the account deletion feature available in the application. Certain information may be retained where required by law or for legitimate business purposes.
13. Changes to This Policy
We may update this Privacy Policy from time to time. Any significant changes will be communicated through the website or mobile applications.
14. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us. Apna Smart Gate. Email: support@apnasmartgate.com. Phone: +91 98765 43210. Website: https://apnasmartgate.com.